Frequently Asked Questions

Have questions? We've got answers! Explore our comprehensive FAQ section for quick solutions, detailed information, and helpful tips about XKrafts products and services. Whether you're curious about our unique jewelry, stylish clothing, or need assistance with your order, our FAQ is here to help.

What is XKrafts?

XKrafts is an e-commerce website where you can buy
a variety of jewelry items (earrings, necklaces, rings, bracelets, anklets) and
scarves, including hijabs.

What materials are used in your jewelry?

Our jewelry is crafted from 14kgf material, which involves bonding 14-karat gold onto brass at high temperatures. This technique ensures durability and high quality, offering a luxurious appearance similar to higher karat gold.

Is your jewelry suitable for people with allergies?

Our 14kgf jewelry is designed to be safe for most people with allergies. However, individual reactions may vary, so if you have sensitive skin or specific allergy concerns, please consider this when making your purchase.

How should I care for my 14kgf jewelry?

To keep your 14kgf jewelry in excellent condition, wipe it with a soft cloth after use to remove sweat and cosmetics. Although 14kgf is resistant to discoloration, avoid exposing it to soap and water to prevent oxidation. Handle your jewelry gently to preserve its delicate beauty.

What are the shipping costs within the UAE?

  • XK Standard Shipping: AED 10 for orders between AED 0 to AED 90.
  • Free Shipping: For orders over AED 150.

Do you offer international shipping?

Currently, XKrafts offer international shipping to Hong Kong only.

What are the shipping rates applicable for orders delivered to Hong Kong?

  • Standard Shipping: AED 89.00 for orders between AED 0.00 and AED 999.00.
  • Free Shipping: For orders of AED 1,000.00 or more.

How long does it take to process an order?

Orders are processed within 1 business day (excluding weekends and public holidays) after receiving your order confirmation email. During peak seasons like Ramadan, Eid, and other national holidays, processing times may be longer.

How long does delivery take within the UAE?

  • XK Standard Shipping: 1-2 business days.
  • XK Saver Shipping: 1-2 business days.
  • XK Free Shipping: 1-2 business days.
  • Express Shipping: Same day delivery for an additional fee of AED 15.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your order.

Are there any shipping restrictions?

Yes, we do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations.

What should I do if my package is lost or stolen?

XKrafts is not responsible for packages confirmed as delivered to the address provided. If your package is lost or stolen, please contact the shipping carrier directly. For further assistance, you can reach out to our customer service team.

What should I do if my order is delayed?

If your order is delayed beyond the expected delivery window, please contact us at support@XKrafts.com with your order number. We will work diligently to resolve any issues and ensure your order reaches you promptly.

How can I return or exchange an item?

For information on returns and exchanges, please refer to our Return Policy. We strive to make returns and exchanges as easy as possible for our customers.

How can I contact customer support?

If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can use our Chatbot to get quick answers to your queries at any time. If your problem is not resolved through the Chatbot, you can contact our customer representatives during the following hours:

  • Email: support@XKrafts.com
  • Customer Service Hours: Monday to Saturday, 9 AM to 6 PM GST

How can I stay updated with any changes to the shipping policy?

We may update or modify our Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.

What are the terms of service for using the XKrafts website?

Our Terms of Service outline the rules and conditions for using our website. By using our site and
purchasing from us, you agree to these terms. For detailed information, please review our Terms of Service page.

What should I do if I have questions about the Terms of Service?

If you have any questions about our Terms of Service, please contact us at support@XKrafts.com.

What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard)
  • Apple Pay

Do you offer installment payment options?

Currently, we do not offer installment payment options. All payments must be made in full at the time of purchase.

What should I do if my payment is declined?

If your payment is declined, please:

  • Check that you have entered your payment details correctly.
  • Ensure that your card is not expired.
  • Contact your bank or card issuer to check for any issues. If you continue to have
    problems, please contact our customer support team at support@XKrafts.com
    for assistance.

Is it safe to use my credit/debit card on XKrafts?

Yes, it is safe. All payments are encrypted with SSL encryption and processed securely
through Stripe to protect your payment information during the transaction process.

Can I change my payment method after placing anorder?

Once an order has been placed, you cannot change the payment method. If you need to change the payment method, please contact vour customer support team to cancel the order and place a new one with the preferred payment method.

How can I get a receipt or invoice for my order?

A receipt or invoice will be sent to your email address after you complete your purchase. You can also view your order history and download invoices from your XKrafts account.

What currencies do you accept?

All transactions on XKrafts are processed in AED (United Arab Emirates Dirham).